What warranty do you offer on mobile repairs?
We offer a 30-day store warranty on all hardware screen and battery replacements. Liquid damage or physical drops after repair void warranty.
How can I track my repair ticket?
You can track your repair in real-time by navigating to Repair Lab -> Track Status and entering your ticket reference number (e.g. REP-1002).
Can I cancel my order after placing it?
Yes — you can request cancellation any time before the order status changes to shipped, from Your Account → Orders. Our team reviews the request and once approved your refund is issued to the original payment method.
What is your return policy for gadgets and accessories?
Returns and exchanges are not free. Submit a return or exchange request from your account within 14 days of delivery, then courier the item back to our Snodland store at your own cost. Our staff validate the product on arrival, and only then do we send a replacement or issue a refund to your original payment method.
Do you offer wholesale / B2B bulk purchases?
Yes! Businesses and repair shops can submit wholesale quotes through our B2B Portal or contact staff at our Snodland store branch.