1. Cancellation Before Dispatch
You can request to cancel an order at any time before its status changes to shipped, directly from your account. Requests are reviewed by our team; once approved, your refund is issued to the original payment method.
2. Return & Exchange Policy
Returns and exchanges are not free. If you would like to return an item for a refund or request a replacement/exchange, you must courier the item back to our store at your own cost. Refunds or replacements are only issued after our staff receive and validate the returned product.
3. How to Request a Return or Exchange
- Open the order in Your Account → Orders and submit a return or exchange request within 14 days of delivery. You will receive an RMA reference number.
- Courier the item — unused, in its original packaging, with all accessories — to MA House, 11 High Street, Snodland, Kent ME6 5DA. Return shipping is at your own cost and is non-refundable. Add your courier tracking code to the order so we can follow the parcel.
- Once the parcel arrives, our staff inspect and validate the product. Items that show signs of use, damage, or missing parts may be rejected and couriered back at your expense.
- If validation passes, we send your replacement (for exchanges) or issue your refund to the original payment method (for refunds). Please allow up to 5 working days after validation for refunds to settle.
4. Repair & Hardware Warranty
All device repairs carry a 30-day warranty. Warranty does not cover accidental physical damage or liquid exposure subsequent to repair.